Terms and Conditions

Parties

  • Customers are responsible for the invited children at all times and are advised to keep a record of personal details and parent / guardian contact number(s) for each child. Wild Fire Events can provide a form for you to use on request.

  • Children should be appropriately dressed for running around, particularly with their ‘fast shoes’ on!

  • Customers must inform their coach of any health issues that may be relevant prior to the start of a party.

  • Customers must follow health and safety procedures as advised to them by their coach.

  • All coaches hold up-to- date first aid certificates and are fully DBS / PVG (Scotland only) checked.

  • Customers accept that at times there will be physical contact between the coach and the children in a professional, caring manner.

  • Coaches make every effort to avoid injury during parties. In the event an injury should occur, coaches will administer appropriate first aid to children as required.

  • Customers are solely responsible for the use of photography / video and its required
    permission(s).

  • Smoking is strictly forbidden in all coaching / party venues.

Fees / Refunds

  • Full payment can be made before or on the day of the party; bookings will be confirmed on receipt of a booking form. Cheques can be made payable to James Knight. Bank transfer details will be provided upon request.

  • Party fee does not include the cost of hall hire, food / drink or party bags.

  • In cases where the party has been booked for more than 20 children but the booking then changes to more than 35 children, we reserve the right to increase the party fee by this amount in cases where an additional coach is required (and available) and, where necessary, to advise a reduction in the number of children attending the party or a change of venue to accommodate larger numbers safely.

  • A full refund will be given if written cancellation is received within two weeks of the party date.

  • If a customer’s cheque is returned from the bank unpaid, a £10 administration charge may be applied.

Staff Training

We place great importance on high quality training of new coaches. Occasionally, those undergoing training may accompany our qualified and experienced coaches. All customers are expected to abide by the terms and conditions set out above.

Feedback

Our coaches regularly survey customers to ensure that they are very happy and satisfied with the service provided and can support us in positive developments for the future.